These options include email, live chat, social media platforms, PayPal's forums, or filing a claim in their online Resolution Center. You can also try an alternative method of getting in touch with PayPal. The next person you speak to might be in a better position to help. Some customer service agents are better trained or easier to work with than others. This will be helpful when explaining your situation to another representative. There are options available to you.įirst, if you didn't take notes during your original call, write down or type out what happened. If you get off the phone with PayPal and feel that your concerns were not appropriately resolved, don't give up. What Can I Do If I Am Unhappy With My Call to PayPal? Your request may go to another team within PayPal and, in the end, it is generally best if you are able to resolve the situation on your own or by working with a third-party advocate. In situations where you are in conflict with a buyer or seller, a PayPal phone representative will be limited in what they can do to mediate the situation. If your PayPal account is connected to a third-party bank account, credit or debit card, you may have to call these other companies if your PayPal account has been compromised and scammers have used PayPal to make charges to your cards or to steal funds from your accounts. What Can't Be Resolved by Phone With PayPal? If you have a loan with PayPal, or use their debit or credit cards, PayPal can also service those accounts via phone-based customer service. PayPal customer service can resolve many issues affecting PayPal accounts, including verifying transactions, reviewing and changing account limits, and addressing identity theft or fraud cases. What Kind of Issues Can PayPal Customer Support Resolve? People have had accounts frozen or canceled, and their money held for months, without a satisfactory explanation from PayPal. However, other users have complained that PayPal customer service sometimes lacks transparency. In many cases, PayPal representatives are able to help with issues such as researching transactions as well as freezing accounts in response to identity theft.
How Do People Feel About Their Calls to PayPal Customer Support?Īs is true for most large businesses, there are mixed reports about the efficacy of PayPal phone-based customer service. These notes can be very helpful if you have to escalate your case. Have the ability to take notes during your call.You may need to answer additional questions if you are calling from a number that is not connected to your account. When possible, call PayPal from a phone connected to a number that you have already registered with PayPal.
#Paypal help center code
Enter this code when prompted during your call to PayPal for quicker service. This will take you to a page with a number to call and a temporary code. If possible, log in to your PayPal account, click the link for "Contact Us," and click again on the "Call Us" graphic.If you are calling about credit or debit card fraud, make sure you are calling the dedicated number for your card so that you can speak to a live person at any time. Call during standard customer service hours of 6 a.m.
If you are in the United States and wish to discuss your issue in Spanish, PayPal provides a separate phone number for you. There are also separate numbers for those calling internationally. If you are calling about a PayPal-issued debit or credit card, call the number on the back of your card.
Why Do People Call PayPal Customer Support? With over 255 million customers, it isn't surprising that PayPal receives many calls each day. It also offers loans, debit cards and credit cards. PayPal is an online payment company that operates around the world.
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